How can we help you?
Support Page FAQs
Web (Click Here)
Mobile – iOS & Android (Click Here)
How do I delete a project?
Why can’t I see my CORs?
How do I adjust the Project Rates in a project?
Why can’t I see all my projects?
Why are the values in my existing CORs changing?
What is a T&M Authorization?
What is the live link which is sent out upon creation of the T&M Authorization?
How do I determine who gets emails with live links when T&M Authorizations are created?
How do I decide who the PM is for my team?
What is an authorized signer?
How do I add or remove an authorized signer in a project?
What is a bump rate?
Why are my CORs not updating when I make edits to them?
Why can’t I edit a T&M COR?
What is the difference between an update on a Fixed COR and a Revision?
How do I download the app?
How do I reset my password?
How do I create a T&M authorization?
How do I know which project I am on?
How do I create an Hour Log
How do I add multiple people to an Hour Log?
How do I create a Material Log?
What is the Quantity on a Material Log Input?
What is the Size on a Material Log Input?
Why am I getting a Terms of Service error when creating a T&M Authorization?
How do I add Licensed & Unlicensed Employees?
To add an employee you must be on the membership page. Keep in mind that only users with “Web” and or “Admin” access can access the membership page. Select “Add Employee” and complete the fields. You will be charged if you give the employee access to the program (Licensed Employee).
How do I add/remove/edit a Licensed Employees Access to the Web or Mobile?
From the membership page, click the edit (pencil) icon next to the users name and email, you will be brought into their employee profile. From here you can add or remove access by checking or unchecking the corresponding box.
How do I edit or change an employee’s email address?
The app does not allow for updating email addresses for employees. You will need to delete the employee then add them with the new email address.
How do I reset my password?
If you cannot log into the app because you have forgot your password you will need to select “Forgot My Password” on the sign in screen. Simply input your email address on file and you will receive a password reset email.
How do I change my password?
In the upper right-hand corner of the web platform you will find your name with a dropdown icon. Click the icon and select “Change Password”.
How do I edit or update billing information?
In the membership page, you will find “Update Billing” under your company name and customer ID number. Simply click “Update Billing” and enter in your new credit card information and click save.
What is Web/Mobile/Admin access?
ADMIN: Employees with Admin access can add – edit or delete users and assign WEB and or MOBILE access.
WEB: Web access is generally provided to Team Members / Project Managers who are responsible for the day to day management of a project. Employees with WEB access can also “Add” new Non-Licensed employees to the company’s employee database. WEB access does not provide the user with the ability to assign WEB or MOBILE access.
MOBILE: Mobile access gives a user the ability to log into the Mobile App and create/add to T&M Tickets.
What is the cancelation policy?
If your company decides to cancel their subscription, all your company’s data will be deleted and all users will have their access revoked. Your company will be reimbursed the remaining amount of the billing cycle minus a cancelation fee. Cancelation fee is: (Annual Members: Number of Licenses x $39 x 12 x 3% | Monthly Members: Number of Licenses x $45 x 3% | GC Program Members: Number of Licenses x $39 x 3%). Expect 5-10 Business days for your reimbursement to be received, we use an outside payment processor and have no control over the timing of the reimbursement.